Return & Refund Policy

At ravishingbb, we want you to feel confident when purchasing our beauty and personal-care products. Please review this Return & Refund Policy before requesting a return, refund, exchange, or replacement.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a standard return, the product must generally be:

• Unused and unapplied;

• Unopened and, where applicable, still sealed;

• In its original packaging;

• In resalable condition; and

• Returned with all accessories, inserts, gifts, and promotional items originally included.

Approved refunds will be issued to the original payment method.

Original shipping charges, express shipping fees, shipping insurance, customs duties, and other delivery-related costs are generally non-refundable unless the return results from an error made by ravishingbb or applicable law requires otherwise.

2. Beauty Product Hygiene and Safety

For hygiene, health, and product-safety reasons, we generally cannot accept returns of beauty or personal-care products that have been:

• Opened or unsealed;

• Used, tested, sampled, or applied;

• Contaminated or altered;

• Damaged after delivery;

• Removed from their original packaging; or

• Returned without a hygiene seal where one was originally provided.

This restriction does not apply when a product arrives damaged, defective, contaminated, incorrect, or otherwise qualifies for a remedy under applicable law.

3. Products That May Not Be Returnable

Unless required by applicable law, the following products may not qualify for return:

• Opened or used skincare, cosmetic, haircare, or personal-care products;

• Products returned because of personal preferences relating to scent, texture, finish, shade, or consistency;

• Products that did not produce the customer’s preferred or expected cosmetic result;

• Products damaged through misuse, improper storage, or failure to follow instructions;

• Personalized or customized products;

• Gift cards;

• Clearance or final-sale products clearly marked as non-returnable; and

• Products purchased from third-party retailers or marketplaces.

Individual beauty and skincare results may vary according to skin type, routine, application method, environment, lifestyle, and other personal factors.

4. Shade, Color, Texture, and Packaging Differences

We make reasonable efforts to display product shades, colors, textures, sizes, and packaging accurately.

However, appearance may vary because of:

• Screen settings and monitor calibration;

• Photography and lighting conditions;

• Skin tone and application method;

• Product batch variations; or

• Packaging updates made by the manufacturer.

Minor differences that do not affect the product’s identity, quantity, safety, or intended use will not necessarily qualify as a defect.

Please contact us before using the product if it appears materially different from the product ordered.

5. Skin Sensitivity and Adverse Reactions

Skin types, sensitivities, and allergies vary from person to person. Customers should review the ingredient list and product instructions before use.

Where appropriate, perform a small patch test before applying a new topical product more widely.

If you experience significant redness, swelling, burning, irritation, or another unexpected reaction:

1. Stop using the product;

2. Retain the product and its original packaging; and

3. Contact us as soon as possible.

Please provide:

• Your order number;

• The product name;

• A description of the reaction;

• The date and method of application;

• Clear photographs where appropriate; and

• The batch or lot number, if available.

We will review the information and determine an appropriate resolution based on the circumstances and applicable law. FDA consumer guidance notes that cosmetics can cause allergic or unexpected reactions and advises consumers to stop use and report significant reactions where appropriate. (U.S. Food and Drug Administration)

6. How to Request a Return

Before sending any product back, contact our customer-support team to request return authorization and instructions.

Please include:

• Your full name;

• Order number;

• Product name;

• Reason for the return;

• Whether the product has been opened or used; and

• Relevant photographs or videos, where applicable.

Products returned without prior authorization may not be accepted, processed, or refunded.

Do not send returns to the address shown on the original parcel unless our customer-support team confirms that it is the correct return address.

7. Damaged or Defective Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, leaking, contaminated, or otherwise unusable, contact us within 14 days of delivery.

Use the email subject line:

DAMAGED OR DEFECTIVE ITEM

Please include:

• Your order number;

• A clear description of the issue;

• Photographs or videos of the product;

• Photographs of the outer and inner packaging;

• A photograph of the shipping label; and

• The product’s batch or lot number, if visible.

After reviewing the claim, we may provide a replacement, partial refund, full refund, store credit, or another appropriate resolution.

Do not discard the product, packaging, shipping label, or included materials until the review has been completed.

8. Incorrect Products

If you receive a product that differs from the item shown in your order confirmation, contact us as soon as possible.

Use the email subject line:

INCORRECT ITEM

Please provide:

• Your order number;

• The name of the product ordered;

• Photographs of the product received;

• Photographs of the packaging; and

• A photograph of the shipping label.

Once the issue has been verified, we will provide the applicable return, replacement, or refund instructions.

9. Missing Items

If an item is missing from your order, use the email subject line:

MISSING ITEM

Please include:

• Your order number;

• The name and quantity of the missing product;

• Photographs of the products and packaging received; and

• Relevant tracking information.

Some orders may be divided into multiple shipments. Before submitting a claim, please review all shipping-confirmation emails and tracking numbers to confirm whether another package is still in transit.

10. Products Purchased from Other Retailers

This policy applies only to products purchased directly from the ravishingbb website.

For ravishingbb products purchased through another retailer, marketplace, social-commerce platform, or third-party website, contact the original seller directly. That seller’s return and refund policy will apply.

11. Exchanges

To request an exchange, contact us before returning the product.

Exchanges are subject to:

• Return eligibility;

• Product availability;

• Shade, size, or variation availability; and

• Any applicable price difference.

We cannot reserve replacement products while a return is in transit.

If the requested replacement is unavailable, we may issue a refund or store credit for the eligible returned product.

12. Return Shipping

If a return is approved because a product arrived damaged, defective, or incorrect, ravishingbb may provide a prepaid return label or another return solution.

For returns based on personal preference, incorrect selection, change of mind, or ordering the wrong product, return-shipping costs may be the customer’s responsibility.

Any applicable shipping charges, restocking fees, or deductions will be disclosed before the return is processed.

We recommend using a trackable shipping service. We are not responsible for unauthorized returns or return packages that are lost before reaching the designated return location, except where applicable law provides otherwise.

13. Bundles, Sets, and Gifts with Purchase

Products purchased as part of a bundle, set, or multi-item promotion must generally be returned together to qualify for a full refund.

If part of a bundle is retained, the refund may be recalculated using the regular price of the retained products.

Complimentary gifts or promotional items included with an order should also be returned. Where permitted by law, the retail value of an unreturned promotional item may be deducted from the refund.

14. Promotional and Final-Sale Products

Products purchased during Black Friday, seasonal promotions, clearance events, product launches, or other limited-time offers may be subject to additional return conditions.

Products clearly identified as any of the following may not qualify for change-of-mind returns:

• Final sale;

• Clearance;

• Non-returnable;

• Personalized; or

• Heavily discounted promotional products.

Products that arrive damaged, defective, or incorrect will still be reviewed in accordance with applicable law.

15. Refund Review and Processing

After an eligible return is received, we will inspect the product and notify you whether the refund has been approved.

We may reduce or decline a refund where permitted by law if the product:

• Shows signs of use or application;

• Has been opened or unsealed;

• Is missing packaging, accessories, or promotional items;

• Has been damaged after delivery; or

• Does not match the authorized return request.

Approved refunds will be issued to the original payment method.

Banks, credit-card providers, PayPal, digital-wallet providers, and other payment processors may require additional time to display the refund after we issue it.

16. Late or Missing Refunds

If an approved refund does not appear:

1. Check your bank or payment account again;

2. Contact your credit-card company or payment provider;

3. Ask your bank whether the refund is still processing; and

4. Contact our customer-support team if the refund remains unavailable.

Please include your order number and any refund-confirmation information.

17. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipping.

If an order has already shipped, it must follow the applicable return process after delivery.

18. Refund Abuse and Fraudulent Claims

We reserve the right to review, restrict, or reject return and refund requests where there is reasonable evidence of:

• Return fraud;

• Repeated misuse of the return process;

• Altered or misleading photographs;

• False missing-item or damaged-item claims;

• Unauthorized payment disputes; or

• Products that were not purchased from ravishingbb.

This section does not limit legitimate consumer rights.

19. Contact Us

For returns, refunds, exchanges, damaged products, allergic-reaction reports, incorrect products, or missing-item requests, please contact:

ravishingbb Customer Support
Email: support@ravishingbb.com

Please include your order number and enough information for us to review your request efficiently.